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Frequently Asked Questions

1. How do I refer myself, friend or family member?

Call our referrals expert Monday- Friday from 8:00 am-5:00 pm at 402-370-3140. They will guide you through the process of how to get yourself or loved one into services.

2. Why/when should I seek help?
  • Hiding your feelings for fear of other people’s reactions.
  • Feelings of sadness that do not seem to go away.
  • Feeling hopeless.
  • Fatigue; feeling tired all the time or not getting out of bed for days.
  • Feeling anxious or scared, much worse than being nervous or cautious, avoiding daily activities.
  • Extreme changes in mood. Everyone is different and because mood is directly affected by hormones, it is difficult (especially for parents) to know whether mood swings are normal or not.
  • Symptoms that interfere with someone’s perception of reality, i.e. hallucinations including seeing, hearing, smelling, or feeling things that no one else can.
  • If your drug addiction is affecting your relationships with others.
  • If you cannot stop using drugs and alcohol.
3. What should I bring to my first therapy appointment?
  • Insurance Card
  • Parent or Guardian if the patient is under the age of 19
4. My loved one is in residental treatment what can I expect?
  • Family is encouraged to participate in Family Days, which is conducted on the 2nd and 4th Thursday of the month.
  • Phone calls to residents are permitted during scheduled phone times. 
  • Visiting hours are Saturday and Sundays from 2:30 p.m. - 5:30 p.m. 
  • All purses and cell phones should be left in your vehicle.
  • Clients and family members will be supervised at all times.
  • Your loved one is limited in the amount of clothing and money he/she may have.  Please check with staff before bringing or sending any of these items.
  • All family members are required to be chemically free when on the premises. Anyone determined to be under the influence will be requested to immediately leave and future visits may be suspended.
5. Preparing to go to short term residential treament?
  • You must arrive at the facility at the time specified for you.
  • You must have completed physical form with you at your time of admittance.
  • You must have a 30-day supply and refill on all medications that are reported on your physical form.
  • You will need to bring 7 changes of clothing along with pajamas and personal hygiene items.
  • Bring your insurance card or copy of all medical bills to your admission.
6. Things you cannot have at short-term residential treatment facilities:
  1. No phone calls or visits during the first 7 days
  2. No personal cell phones, radios, TV’s or electronics of any kind.
  3. No aerosols
  4. Nothing containing alcohol in it (perfume, aftershaves, mouthwash, some hair products, etc.)
  5. No inappropriate pictures, slogans or reading materials   
  6. No drug or alcohol paraphernalia (pipes, papers, seals, foils, baggies, etc.), also no personal items with drug or alcohol advertisements on them.
  7. No nail polishes or nail polish remover.
  8. No bandanas or gang related clothing
  9. No loose tobacco/papers for rolling cigarettes, no electronic cigarettes, no smoking cessation products without a doctor order.
7. What if I don’t have insurance?

No one will be denied services based on inability to pay. We accept private pay, Medicare, Medicaid and most other insurance plans. Behavioral Health Specialists, Inc. offers a sliding scale fee for income-eligible participants. For information, call 402-370-3140 Behavioral Health Specialists, Inc. believes all people should have access to its programs, activities, facilities, and employment regardless of race, color, creed, religion, sex, sexual orientation, age, disability, marital status, familial status, national origin, veteran’s status.

8. How do I know what therapist would be best for me?

The first time you come in any one of the therapists can do the initial intake session. Our Clinical Supervisor reviews the information and will assign you to the therapist with the training that will be most beneficial to you. If you have a therapist you would like to see, let us know and we will do our best to schedule you with the therapist of your choice.